FAQ

HOW DO WE GET OUR PHOTOS?

We deliver full galleries via USB 3-4 weeks after shooting. 4-6 weeks for Elopements, & 8-10 weeks for Weddings. Shipping to your home is available at additional costs.

 

Consultations?

We'd love to get to know you better & get the details for your vision. If you'd like to meet up over some coffee, or simply text, email, or Facetime us- that's your call; we'll do whatever works best for you!

 

WHAT form of payments are accepted?

We take all forms of payment, including major credit cards, Zelle, Cash App, Paypal, Apple Pay, Venmo, & of course, cash.

 

DO YOU TRAVEl, & what are the fees?

If there is one thing we love the most, it’s traveling. We are most definitely willing to travel if it means getting some amazing photos & an amazing experience. Auburn Blue Photography compliments 20 miles before a 54¢/mile fee is incurred. If the destination requires overnight stay, including travel by plane, train, boat, etc., fees will be discussed upon consultation & a custom contract will be written. 

 

cancellations,Rescheduling, & refunds?

We all know that life happens! You get one courtesy reschedule. Second time rescheduling requires a second non-refundable booking fee. The retainer fee is non-refundable & images already delivered are not qualified for refund. However, Auburn Blue Photography is all about great customer service & will negotiate a re-shoot.

How many photos do you provide?

Refer to your package. Each package has a different quantity provided.

How soon or later can I book a shoot?

Up to 48 hours in advance.

When is payment due?

For all shoots except Weddings & Elopements, 20% of the total is required at the time of booking. Full payment is due the day of.

[For elopements & weddings, payment is due 14 days prior, with $500 due at the time of booking]

The location I want has a photography fee, what do I do?

The customer is responsible for any & all fees required by locations/venues.

What happens if I’m running late?

Once again, life happens! So we give you a 15 minute grace period.

Can I purchase additional prints?

Absolutely! Customers are welcome to purchase additional prints for an additional fee.